Phase 1 & 2

Phase 1 - Literature Review

DIGITAL IDENTITY - EMERGING TRENDS, DEBATES and CONTROVERSIES

Building on the extended bibliography that formed part of our Human Impact report, and the rapid development of the digital identity since its initial publication, we decided to commission a dedicated literature review to support our work in developing a Global ID Code of Conduct. This review, written by Dr Eve Hayes de Kalaf (University of London) and Kimberly Fernandes (University of Pennsylvania), summarizes the emerging trends, debates, and controversies surrounding digital identities. The authors look at global examples of how digital identity is working in practice and re-iterate the requirements for inclusive and equitable solutions that work for all. 


 

If would like to discuss getting involved with our ongoing research and International Code of Conduct development, please get in touch with us.

Phase 2 - The Human Impact of ID Exclusion: 

THE HUMAN IMPACT OF ID EXCLUSION: ID AND ACCESS TO FINANCIAL SERVICES


This report presents desk and qualitative research findings on ID exclusion: interviews with ten vulnerable users and five experts in each country who build ID-based products and/or services, including social security. We find that identity exclusion is largely based on age (both being older and younger), physical and mental disability, ethnicity, and homelessness, migrant and/or unclear legal status, among other factors. A lack of finances, lack of breeder ID (e.g., birth certificate), poor knowledge, and changes in legislation constrain a user's ability to obtain ID.   

Experts in the UK and Ghana agree on several first steps towards the Identity Code of Conduct: situating the user at the center of the ID ecosystem; diversity in team composition (those who design and develop ID and ID-based systems); empathy for users; and better communication around ID requirements. There is also a more technical perspective among experts on the use of proportionality (only asking the ID credentials that are required) and e-KYC (re-using government data for verification/authentication). Finally, there is acknowledgment on prioritizing a hemoconcentrated design approach, both from an inclusion and justice perspective, but also in order to access new customer bases. 

 

 

As a result, five key principles have emerged through these findings that should be considered as foundational in the next step of co-creating this Identity Code of Conduct. These lie in acknowledging that:

                                                                                                                 

  1. The user is at the center of an ID ecosystem (not just one, but many ID systems).

  2. Social norms are changing and we need to acknowledge these—“one size does not fit all.”

  3. We need to move towards proportionality, vouching, tiered KYC, and e-KYC (drawing from other government data) to reduce the burden of identity on the user.

  4. Identification may be individual but we live in networks of people that already know us —we need to account better for delegated authorities and intermediaries.

  5. It is essential to build diversity in ID or ID-based design and development teams.

 

This report addresses the human impact of identity exclusion. The next steps will be for Women in Identity to:

  1. Develop an Identity Code of Conduct in collaboration with industry and policy-makers internally. 

  2. Frame the economic value, growth, and investment opportunity of implementing the Identity Code of Conduct. 

  3. Develop a practical implementation framework for organizational adoption.

 

If you would like to read the full Human Impact of ID Exclusion report, download the report here. 

If you have any questions or feedback, please email: info@womeninidentity.org 

 

Meet Terry, a UK citizen who has been unable to access his foundational identification documents and credentials. 

 

Meet Va Bene - a trans woman in Ghana who has been dealing with financial exclusion for years. Hear how identity systems in Ghana's banks have contributed to this and the struggles she regularly experiences to open a bank account or withdraw money. 

 

 

 

Thank you to our Code of Conduct sponsors!

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