Phase 3
The Economic Impact of ID Exclusion
This phase examines how identity exclusion affects organisations across the identity supply chain, uncovering hidden costs, missed opportunities and building the economic case for inclusion.
What this phase explores
This phase looks at how identity exclusion affects organisations across the identity supply chain. It explores the “hidden work” of fixing broken journeys, the customers that never convert, and why making systems inclusive is not only ethical but also economically smart.
- Analyse how exclusion shows up at different points in the identity supply chain.
- Examine operational “hidden work” and the revenue lost when customers are blocked by ID barriers.
- Make the case that inclusive ID systems drive growth as well as fairness.
What we found
The research shows that identity exclusion doesn’t just harm individuals — it also carries a real cost for organisations and economies. Time spent manually unpicking problems and supporting stuck customers is time not spent on innovation and growth.
When people cannot pass identity checks, organisations absorb extra operational work and lose potential customers. Evidence suggests that more inclusive identity systems could unlock significant gains in productivity and revenue, with some markets seeing several percentage points of additional GDP. Inclusion is therefore not just a social good – it’s a business opportunity.
Phase 3 reports
Explore both the practitioner-focused corporate summary and the in-depth academic report to see how exclusion translates into lost revenue, higher operating costs and missed market opportunities.
Download corporate report Download academic reportBy sponsoring this phase, you help quantify the business case for inclusion and shape the guidance that industry will use to redesign identity journeys. Your support funds deeper analysis, sector breakdowns and practical tools that organisations across the ecosystem can apply.
In collaboration with our research partner, The London School of Economics
Thank you to our ID Code of Conduct sponsors!
Thank you to our media partner.
