Phase 2

ID Code of Conduct Research · Phase 2

The Human Cost of ID Exclusion

This phase focuses on the lived experiences of people excluded from identity systems in the UK and Ghana.

Research overview

What this phase explores

This phase documents real human stories of exclusion, showing how lacking ID affects housing, jobs, healthcare, banking and dignity.

In this phase, we:
  • Document real-life stories of people facing ID exclusion in the UK and Ghana.
  • Explore how ID barriers restrict access to housing, jobs, finance and healthcare.
  • Gather expert perspectives on how policy and design choices shape these experiences.
Findings highlights

What we found

Lacking ID is never just a technical issue - it affects where people live, how they work, their financial stability and their sense of belonging.

Exclusion is shaped by who you are - and where you live.

Identity exclusion is shaped by disability, homelessness, age, immigration status, gender identity and ethnicity. These stories highlight the urgent need for more empathetic, inclusive ID systems.

Full Phase 2 report

The Human Cost of ID Exclusion

Explore case studies from the UK and Ghana, and understand the emotional, financial and structural realities of living without ID.

Download now
Sponsor this research

Your support enables deeper exploration, more fieldwork and richer insights - ensuring the ID Code of Conduct is grounded in real lived experience.

Next, explore how exclusion impacts entire economies →

Explore Phase 3

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